• 简体中文
  • 繁體中文
  • English
Help Center | Document Download | 语言/Language:
Notice
Dear UnionPay Members and Partners:
The Dispute Resolution system (New) has been launched since March 29, 2024 with stable and reliable operation. According to the business plan, the old Dispute Resolution System will be retired from 18:00 May 29, 2024 (GMT +8) and users will no longer be able to access this version. Please make relevant preparations in advance:
(1)  Use the new platform for dispute processing
To avoid the inability to handle unfinished tasks of the old system after it goes offline, all members shall log in to the new system for dispute processing from now on.
(2)  Upgrade Web Browsers
The new CDRS only supports Chrome and Edge browsers, and no longer supports IE ( Edge browser in IE compatibility mode is also not supported), Please use Chrome 83 and above or Edge 89 and above browsers to log in to the new platform.
(3)  Install Certificate Extension 
For CDRS users who are using certificate to for CDRS access, if you are currently not using Chrome or Edge to access the system, it is highly recommended to log in to CDRS portal using Chrome or Edge browser and update the digital certificate extension. Please refer to the attached guide for installing certificate extension.
For CDRS users who are using token for CDRS access, there is no need to install the certificate extension. 

For any further questions, please contact: cdrs@unionpayintl.com

China UnionPay
May 20, 2024
[详情]

公告
The old Dispute Resolution System will be retired from 18:00 May 29, 2024 (GMT +8)
Dispute Resolution System (New)
2024-05-22 09:16:20
Dear UnionPay Members and Partners:
The Dispute Resolution system (New) has been launched since March 29, 2024 with stable and reliable operation. According to the business plan, the old Dispute Resolution System will be retired from 18:00 May 29, 2024 (GMT +8) and users will no longer be able to access this version. Please make relevant preparations in advance:
(1)  Use the new platform for dispute processing
To avoid the inability to handle unfinished tasks of the old system after it goes offline, all members shall log in to the new system for dispute processing from now on.
(2)  Upgrade Web Browsers
The new CDRS only supports Chrome and Edge browsers, and no longer supports IE ( Edge browser in IE compatibility mode is also not supported), Please use Chrome 83 and above or Edge 89 and above browsers to log in to the new platform.
(3)  Install Certificate Extension 
For CDRS users who are using certificate to for CDRS access, if you are currently not using Chrome or Edge to access the system, it is highly recommended to log in to CDRS portal using Chrome or Edge browser and update the digital certificate extension. Please refer to the attached guide for installing certificate extension.
For CDRS users who are using token for CDRS access, there is no need to install the certificate extension. 

For any further questions, please contact: cdrs@unionpayintl.com

China UnionPay
May 20, 2024